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Digitising Field Service

With over 45 years’ experience delivering off-the-road (OTR) and light mobile equipment (LME) tyre management solutions, Otraco, a Downer company, helps customers across the mining sector to increase productivity and reduce the total cost of tyre ownership.

Challenge

On Otraco’s behalf, the Downer Digital Digital Technology team went to market seeking a partner capable of helping launch a native mobile design and development capability within the Downer Group. The initial use case was provided by Otraco who were looking to digitise manual paper-based processes for their Tyre Technicians. 

Solution

Bilue was selected based on our proposed approach which relied heavily on collaboratively working with Downer Digital, Downer Group IT and Otraco stakeholders to design and deploy a native iOS iPad app to mine sites across Australia helping to educate all involved in best practices for mobile design and product development.

Result

The app has resulted in not only a drastic reduction and reliance on paper across the mine sites but also helped develop an in-house capability within Otraco for product design, a best practices engagement and delivery process for mobile app design and development for Downer Digital and a scalable mobile app infrastructure environment capable of supporting additional apps as they are designed and deployed.

Developed platforms and technologies deployed
Platforms
Technologies
Anthony Roe, Head of Digital Technology
"“We chose Bilue to help us on our mobile journey based not only on their demonstrated expertise in mobile product development but more importantly on their culture of collaboration and track record of enabling client teams” " Anthony Roe, Head of Digital Technology


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Bilue has offices located in Melbourne & Sydney, Australia. If you would like to meet us to talk through a project or find out more, we'd love to hear from you.

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