Strategy & Approach
Transport for NSW has invested a huge amount of money in their SAP platforms. They even went so far as to build a number of mobile applications to help unlock the value out in the field. But by and large these apps weren’t used as they were poorly designed and cumbersome to navigate.
Sydney Trains wanted the solution to be a consumer-like experience that everyone can use. The app should also have offline capabilities. The business goal is to improve information collection, data quality and increase adoption.
Working in partnership with Sydney Trains, Bilue examined the process for fault logging on the network, spending time with Sydney Trains staff members to analyse usage of their current fault logging app, then taking those learnings and redesigning the mobile experience from the ground up through the lens of the user.