On the face of it, reporting a fault seems like a simple task, but the variety of scenarios and edge cases makes it a real headache.
Our challenge was to remove all the friction and help people in the field to capture accurate data quickly and easily so that Broadspectrum could provide an even better service.
Following a rapid (one week!) Discovery process, we built effective native iPhone and Android apps that were integrated into the SAP back end systems via the SAP Cloud Platform.
This leveraged the SAP SDK for iOS which was in its infancy and compensated for the (then) lack of an equivalent Android SDK with a challenging, bespoke integration. The iOS app was built in 6 weeks and the Android app was built in 8 weeks.
The client was delighted with the product and efforts are now underway to distribute the app into the field.
Feedback to Apple and SAP helped inform the further development of the SDKs and the subsequent release of the Android SDK will help all developers leverage the power of the SAP Cloud Platform and underlying stack.
The Bilue team typically replies within a few hours.Melbourne or Sydney